General terms and conditions

These general terms and conditions apply to the services provided by B2 Impact. References in these general terms and conditions to "we," "us," or "our" refer to B2 Impact AB. 

To contact you and best inform you about your case, we communicate electronically via My Pages, phone calls, email, and SMS. If you prefer that we do not communicate via phone calls, SMS, or email, please let us know. If you have a Kivra mailbox, we may also communicate through that. We also communicate certain information in our operations via mail.

Our goal is to find a payment solution that works for you, and in cases where you are unable to pay your entire debt at once, there is the option to reach an agreement on a payment plan. Payment shall then be made in accordance with the payment plan we have agreed upon. If you do not follow the established payment plan, it will be terminated, and other collection measures may be taken, such as applying for a payment unjunction or requesting enforcement from the Swedish Enforcement Authority (Kronofogden).

If you know that you are unable to pay according to the repayment plan, please contact our customer service as soon as possible to see if the repayment plan can be adjusted. Our contact information can be found under Contact.

Our fees are charged according to principles that comply with good debt collection practices, act (1981:739) on compensation for collection costs, etc., and have been established based on this. If you have received a debt collection demand from us, there is a fee of 180 SEK. Unless otherwise agreed, there is a fee of 170 SEK for establishing a repayment plan, a notification fee of 60 SEK per invoice, and 60 SEK for any written payment reminder. If you set up a repayment plan and join direct debit or e-invoice, no notice fee is charged. You may also be charged interest for late payment, and B2 Impact follows the interest rate agreed upon between you and the original creditor.

If you have overpaid, please contact our customer service as soon as you discover this. An administrative fee of 100 SEK will be charged for the repayment. This amount is deducted from the paid amount. Because of this, no amounts under 100 SEK will be refunded. Amounts exceeding 200 SEK will be refunded via payment notice, with a fee of 50 SEK charged, and the notice will be sent to your registered address.

My Pages is a customer web solution where you can, among other things, send messages to us, get information about your case with us, apply for a repayment plan, find payment information, pay your case, and see the current status of your case with us.

Login is done via your BankID to ensure your identity and protect your information.

B2 Impact strives to keep the information current and accurate, but we make no commitments or warranties of any kind, either express or implied, regarding the completeness of the information or the related graphics for any purpose on the website.

B2 Impact also takes no responsibility for the website being temporarily unavailable due to technical problems.

If you encounter any errors or technical problems with the customer web, please contact us. Our contact information can be found under Contact.

If you believe we have acted incorrectly or if you are dissatisfied with a service we have provided, please fill in our complaint form, which you can find here. We see handling complaints as a valuable part of our ongoing quality work and are therefore grateful for your feedback.

Once you have submitted a complaint to us, it is handled by our complaints officer who documents your complaint. Your complaint is then investigated, and depending on the extent of your complaint, the handling time may vary.

When the investigation is completed and the complaints officer has made a decision regarding your complaint, the decision will be communicated to you via the contact method you provided when submitting your complaint.

The intellectual property rights to the documents, graphics from our website, agreements, letters, or emails that we generate in connection with our debt collection activities belong to us, but you have the right to access the information for the purposes for which it was created. Unless otherwise agreed, no document may be publicly distributed or used for marketing purposes.  

We, all employees within B2 Impact, and our operations are subject to the Debt Collection Act (1974:182) and, in accordance with § 11, are bound by confidentiality. 

This means that, as a rule, we do not share your information with anyone outside of the organization. However, your information may be shared with one or more subcontractors if necessary for us to conduct our operations. This occurs, for example, when we hire an IT supplier or support for IT systems.

We may also share information with the Swedish Enforcement Authority and courts to establish claims and take enforcement actions such as enforcement and attachment. Furthermore, information may be shared with other authorities such as the Tax Agency and the Privacy Protection Authority if we are required to report information by law or practice.

Any disclosure of information is always done with consideration of applicable confidentiality rules, and a subcontractor is never allowed to use the information for any purpose other than what we have specified.

We are responsible for personal data processed within our operations. Information on how, for what purposes, and for what duration we process your data can be read more about under Privacy Policy.

These general terms and conditions may be changed or updated by us from time to time. The current version is always published on www.b2-impact.se.

B2 Impact AB
Mailbox 1801 41141 
Gothenburg, Sweden