Our fees are charged according to principles that comply with good debt collection practices, act (1981:739) on compensation for collection costs, etc., and have been established based on this. If you have received a debt collection demand from us, there is a fee of 180 SEK. Unless otherwise agreed, there is a fee of 170 SEK for establishing a repayment plan, a notification fee of 60 SEK per invoice, and 60 SEK for any written payment reminder. If you set up a repayment plan and join direct debit or e-invoice, no notice fee is charged. You may also be charged interest for late payment, and B2 Impact follows the interest rate agreed upon between you and the original creditor.
Customer service opening hours this summer
Between June 29th and July 24th, Customer Service is open Monday-Friday from 08:00 AM to 4:30 PM.
You can always send us message on My Pages, and we will get back to you as soon as possible.