If you believe we have acted incorrectly or if you are dissatisfied with a service we have provided, please fill in our complaint form, which you can find here. We see handling complaints as a valuable part of our ongoing quality work and are therefore grateful for your feedback.
Once you have submitted a complaint to us, it is handled by our complaints officer who documents your complaint. Your complaint is then investigated, and depending on the extent of your complaint, the handling time may vary.
When the investigation is completed and the complaints officer has made a decision regarding your complaint, the decision will be communicated to you via the contact method you provided when submitting your complaint.