When a matter can no longer be handled within the framework of the collection process, it can be handed over to the district court for legal examination. This happens in cases where the customer has disputed, when we cannot reach the customer, or when there are no conditions for resolving the debt voluntarily. The district court then acts as an independent party and decides the case.
Customer service opening hours this summer
Between June 29th and July 24th, Customer Service is open Monday-Friday from 08:00 AM to 4:30 PM.
You can always send us message on My Pages, and we will get back to you as soon as possible.